Returns Policy
Our Returns Promise
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return eligible items within 28 days of delivery.
Eligibility Requirements
- Items must be unworn and in original condition
- All original packaging and tags must be intact
- Proof of purchase is required
- Footwear must show no signs of wear (tried on carpet only)
- Made-to-order and customized items cannot be returned
How to Initiate a Return
- Complete the returns form included with your order
- Securely package the items in their original box
- Attach the prepaid returns label (UK customers only)
- Drop at your nearest post office or arrange collection
Return Shipping
- UK customers: Free returns via prepaid label
- International customers: Responsible for return shipping costs
- We recommend using a tracked service
Processing Your Return
- Allow 3-5 working days for us to receive your return
- Refunds processed within 5 working days after inspection
- You’ll receive email confirmation when complete
Refund Details
- Refunds issued to original payment method
- Original shipping costs non-refundable
- Allow 3-10 business days for bank processing
- Store credit available upon request
Exchanges
- Size exchanges subject to availability
- Contact us before returning for exchange requests
- We cover return shipping for faulty items
Non-Returnable Items
- Sale items (unless faulty)
- Personalized products
- Gift cards
- Used or damaged merchandise
Faulty Items
If your item arrives damaged or defective:
- Contact us within 48 hours of delivery
- Provide clear photos of the issue
- We’ll arrange a replacement or full refund
Special Considerations
- Christmas purchases have extended return windows
- Wedding/bridal items may have different policies
- Bulk orders require special return authorization